Now, if it was just that, which is bad enough, I wouldn't think much of them. However, I then went and looked at the website. On an initial look it's very neat. However, it's like a rusty broken down car covered in new paint. The 'chat' doesn't work. You can't email them. If you want to join you have to fill out an order form and even then it doesn't work when you try and submit it. The 'forgotten password' option doesn't work, the link to an FAQ takes you to a blank page, the link to a blog doesn't work, there are links to 'Test1' and 2 which also do nothing. It's a complete mess, and screams that ExclusiveThesis is an incompetent shower, Giving them money would be like burning it, only you wouldn't get the benefit of the brief warmth.
And yes, I do feel slightly better having written that!