Well, not all of them, just one in particular. I spent a good few minutes clearing out spam from my blog which pointed to 'Health Websites' and I was rather irritated. So I thought I'd contact their customer live support number, to see what was occuring. This is the chat that I had...
11:37:19 Visitor: I have a query about cefdinir
11:41:56 Operator John joined the chat
11:42:03 John: Hello
11:42:13 Visitor: Hi John
There's then a long pause, so clearly they're not interested in customer service to any great degree, and in the end my patience snapped first...
11:44:25 Visitor: Anyone there?
11:44:52 John: We carry cefdinir. you may place the order on the website
11:45:29 Visitor: Yes,my friend bought some from you... I'm with him right now... he's turned blue and is having difficulty breathing... is this normal?
11:46:32 John: did you place the order with our company? What is the order ID?
I love the fact that their first concern is to wonder if it's anything to do with them... (Of course, my 'friend' doesn't exist, but John isn't to know that...)
11:47:05 Visitor: I don't know - he placed the order and he's not really in a position to say too much at the moment,,, difficulty breathing
11:48:12 John: Please, contact the doctor
11:48:33 Visitor: well, maybe he got a bad batch from you or something
11:49:13 Visitor: should I give him some more of it?
11:49:56 John: Unfortunately, we are not doctors and are not authorized to provide any medical consultation.
11:51:12 Visitor: but you can supply the items?
So they can supply items, but they really don't know anything about them...
11:52:46 Visitor: He's starting to choke a bit now.....
11:52:49 John: Yes, we carry cefdinirI like John - never mind that someone is apparently dying, if he can make the sale, he's going for it.
11:53:07 Visitor: So, should I give him some more?
11:54:01 Visitor: he's looking quite unwell now..... he's beginning to shake a bit... is this a normal side effect?
11:56:33 Visitor: What should I do?
11:58:05 Visitor: Any ideas?
11:59:14 John: I'm not competent in such questions. We are not authorized to provide any medical consultation.
11:59:51 Visitor: So.... you're selling a product that has caused my friend to choke, go blue and shake, and you can't tell me if this is a usual side effect?
12:02:43 John: You do not even know whether you ordered from our company. I'm sorry
I bet John's thinking 'phew, this gets me off the hook, nothing to do with me'
12:02:49 Visitor: Oh hang on......
Let's take it a tad further, see what happens next...
12:03:01 Visitor: I think he's just died. Is that natural?
12:03:30 Visitor: This could be excellent.. there are people that I'd like to do away with. How do I order this stuff?
Not a word from John. I wonder if he's actually noticed. This has clearly gone way off his script though.
If you wish to order a product from us you are to do the following:
1. Choose the product you are to purchase by clicking "Buy now" button;
2. Choose the dosage and amount of pills you wish to buy and click "add to cart";
3. Click "Checkout";
4. Fill in the order information required;
5. Check all the fields, pills quantity and press on "Submit transaction"
This is magnificent! I have to hand it to John... bloke dies, another bloke decides this medicine could be great for killing people... sell him some immediately! I wonder if they have a 'serial killer' special?
12:05:00 Visitor: That's great - and if they survive, can I get a refund?
12:06:51 John: In case you are not satisfied with the effect our medications produce, please contact us to inform of the problem. We will supply you with the return address and as soon as the product is received by our returns department, we will start the refund procedure.
I am wondering at this stage if this is an automated call assistant.. let's just be absolutely certain -
12:07:18 Visitor: Excellent, thanks. So you're not that bothered that my friend has just died then?
12:09:30 John: My condolences
12:09:42 Visitor: Thanks... I appreciate it.
Nooooo! It's real! It's a real person!
12:18:03 John: Do you have any other questions?
12:18:48 Visitor: No, that's fine thanks - you're not bothered that a product you sell might have actually killed someone. This is going to make an excellent blog post, ripping your company to bits. Thanks so much!
12:20:24 John: You are welcome
That's what I like - a person who is confident in their company and their products.
12:21:43 Visitor: So you're happy to give me permission to blog this discussion then?
12:22:44 Visitor: I'll assume that silence is assent, if you like?
12:23:04 Visitor: 3
12:23:08 Visitor: 2
12:23:12 Visitor: 1
12:23:19 Visitor: Thanks John - have a nice day!
Cracking stuff. I'm sure that not all pharma companies are like this of course. Most are highly reputable, I'm sure.