This is really something of a shame. I like Netvibes, and have done for years; it's a good stable platform and a really good home/start page. I've encouraged people to try it out on just about all of my courses, and recently suggested that it would make a good replacement for Google Reader. I like to think that I've done more than my fair share of championing a good product. However, they have made a change to one of their really popular widgets recently; a bookmarking one, and it wasn't a change for the better. It was bigger, clunkier and well - pretty awful. I didn't like it, and more to the point a lot of other users didn't like it either. We took to Twitter to complain and see if we could get it rolled back, and we also asked on their Facebook page - again in quite large numbers.
Hidden in a reply to one of the complaints was a reply from a Netvibes staffer who said that there wouldn't be a rollback, and that the new design was here to stay. I posted a couple of times, the last being to try and helpfully point unhappy users to other resources. I checked back a few minutes ago, and my post had been deleted, most of the other complaints had gone, and I'm now unable to post to the Facebook Netvibes page.
Clearly someone at Netvibes has made the decision that they don't want to talk to their users. This is a great shame, particularly as a lot of people are looking around for alternative RSS readers now that Google Reader is no more. Instead of being welcoming and helpful they have instead chosen to make life difficult, block and ban comments and treat their users with contempt. This isn't going to get them more users - it's going to end up with a lot less. I'll certainly have to think about going elsewhere now, and I'll have to rethink my stance on teaching Netvibes in my classes.
I really hope that someone from Netvibes is checking social media, since I am still hoping that they'll prove to be a better company than they currently are.