If you work in a public library, and you're trying to help people apply for various online benefits such as attendance allowance, disability living allowance or overseas state pensions, you may be running into difficulties, that are no-ones fault other than the Department of Work and Pensions. The 'About this service' states "This service doesn’t work with some modern browsers and operating systems." If you click on the option for more information you find out that it also doesn't work with
- Macs or other Unix-based systems even though you may be able to input information.
- Internet Explorer 7, 8, 9 and 10
- Windows Vista
- A smartphone
- If you use Chrome, Safari or Firefox, the service will not display all the questions that have to be answered
They don't even mention Windows 7 or 8! You may wonder what these forms do work with. Windows 98, ME, 2000, or XP. Netscape 7.2, Firefox 1.0.3 If you have access to any of these systems however, and they're running on your computers my advice would be to sack your technical staff, because these are YEARS out of date. This is unbelievably inept to the point of being criminal. People are advised to 'claim in another way'. Although what way is not actually mentioned - they probably mean via stone tablets or carrier pigeon, though I suspect that those methods might also be regarded as rather too modern for consideration.
There's a great line on the site that says "We are considering how best to provide this service in future." 'Considering'? 'CONSIDERING'? Just how pathetic are the bureaucrats that came up with this idea and the technical people who gave it the nod through. This is worse than inept, this is nothing less than a deliberate attempt to make it as difficult as possible for people to claim their entitlements as possible. It's also yet another attack on a library service that is designed to help and assist people, by sidelining what we can do because we are not out of date enough. This is a total disgrace.