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January 05, 2010

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Hazel Edmunds

Phil, you know what your next job is going to be, don't you? Talking to the government's information tsar (why a "tsar"? who the hell knows or even cares?) about how the system OUGHT to work.
Been there, done that - not in as dire a situation as yours with the emotional consequences of the funeral director not getting the death certificate - but with the County Court and having to present original documents *in person* and then paying by cash (what's that?) because they have no means of processing a debit card and I don't carry a cheque book. Dash to the nearest hole in the wall, grab cash, run back to pay money before office closes at 4pm. Why can't I do it by bank transfer over the Internet? We don't work like that!

Sue H

Absolute nightmare. Just what you don't need at such a difficult time.

Sarah Pearson

I sympathise Phil. I find situations like this frustrating too and simply can't understand why so many of them still exist.

Ruth S

Ironically one of the drivers behind the Cabinet Office's Transformational Government agenda was the bureaucratic nightmare involved in reporting a death. The Tell Us Once pilot initiative was launched by DWP in 2008 - www.dwp.gov.uk/newsroom/press-releases/2008/november-2008/hse113-141108.shtml. It's unfortunate that the implementation of common sense initiatives seems to be the hardest thing to do. My sincere condolences on your sad loss.

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