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September 06, 2011


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Great post Phil. I also blogged on this, but not as extensively! One thing I did find interesting when I looked at the data sets is that they do not appear to have collected the same information as last year. If I remember correctly (and I hope I do as it forms part of my Masters dissertation), there is no data regarding people with disabilities or those without formal qualifications (40% of the former had never used the internet and 55% of the latter). Which is interesting.

I certainly agree with the sentiments about connecting with users. It is vital to get out there and connect with users in whatever way possible. As I noted in my post, the fact that libraries weren't even mentioned in the newspaper coverage of the report highlights how much work needs to be done.

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