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December 06, 2011

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Christopher Pipe

Another example of how more traditional companies have lost their lead: I've lost count of the number of times I've emailed a company asking a question about one of their products, and had no reply. Do they deliberately disregard emails from potential customers? Other firms can send really helpful replies, so the chances are that the less responsive ones will be losing business.

Diana Nutting

Yes it's our job, but we even had a candidate for CILIP Council saying they were too private and too busy for social media. How do we convince others if we don't convince ourselves.

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